Delivery & Returns

Delivery

Postage options currently offered are:

UK Royal Mail 1st class large letter/small parcel: £4.50

(Delivery time estimated: 1-3 working days)

UK Royal Mail 2nd class large letter/small parcel: £3.50

(Delivery time estimated: 2-3 working days)

International Royal Mail international standard large letter/small parcel: from £8*

(Delivery time estimated: Europe 3-5 working days. Worldwide 6-7 working days)

*price may vary based on exact location

Processing time

Products are hand made and whilst I try to keep some in stock, the majority are made to order. Please allow 3-5 days for me to prepare your order before despatch.

If you need your Pent-Up item by a particular date please message me before buying and I will be able to give you a more accurate timescale for your order.

Returns

Please get in touch with me on the contact page within 14 days of delivery if you have any issues with your order.

I accept returns on stock items but you will need to cover the cost of posting the item back to me (details will be provided when you request the return).

Unfortunately custom or personalised items cannot be returned or exchanged.

Returned items must be sent in their original condition with tags and packaging in place.


Exchanges

As with returns, please contact me within 14 days of the delivery of your item if you would like to request an exchange.

I will need to be in receipt of the returning product before sending the exchanged item to you.